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GH Consultants Spring Quiz

Friday, April 1st, 2011

Our Special April 1st Quiz with a prize (small) to the first person with all the right answers

 

Question 1   Burke and Hare were

1 Process servers

2 Body snatchers

3 Accident investigators

 

Question 2    The official national language of India is

1 Hindi

2 Legalese

3 Punjabi

 

Question 3   To return to the Enterprise Captain Kirk had to say

1 A single to orbit please

2 Beam me up Scotty

3 Transport one captain and two bit part actors please

 

Question 4   In the First World War the enemy was called “The Hun”.  Where did the Huns come from?

1 Hungary

2 Germany (near Prussia)

3 Hungerford

 

Question 5    If you shout “Mush” to a Husky dog what are you telling it to do?

1 Run

2 Stop

3 Fetch my slippers

 

Question 6   The Christmas Carol “Silent Night” was first played on a guitar as something had happened in the church. What had happened?

1 The church organ had been damaged by mice

2 The organist had suffered a fall and broken his hand

3 Snow was blocking the organ pipes

 

Question 7   T.E.Lawrence, usually known as Lawrence of Arabia, having survived the war in the Middle East was killed in Dorset.  How?

1 Fell from a ladder

2 Car crash

3 Struck by lighting

 

Question 8   The machine used to re-start a human heart that has ceased to beat is called a

1 Defibrillator

2 Cardiometer

3 Ventriculator

 

Question 9   In the Sherlock Holmes books what sort of hat does he wear?

1 Top hat

2 Deerstalker

3 Bowler hat

 

Question 10  After the end of World War 2 many foods continued to be rationed.  When did fish and chips come off rationing?

1 1946

2 1951

3 1954

 

Once you have the right answers you can contact us here.  If you enter, don’t forget to also like this post on either the Geoden Agency Facebook Page or the Herdens Facebook Page to be entered in for a second chance to win!

Technology and how we use it

Thursday, September 23rd, 2010

I was planning a route to a court hearing the other day and suddenly realised how easy my life was with the internet on call 24/7 to allow me to compare different forms of travel, check times and costs, as well as booking train tickets and seats if necessary.

It made me think how different it was not so long ago.  When I was younger and before I started my firm, Herdens, which subsequently merged with my parents business, Geoden Agency, I can remember my Father planning routes to interviews and locus sites all around the country, just using a map and his general knowledge.

I used to accompany him on some of these trips and can remember what an exciting day it was when he got an analogue mobile phone, so that we were able to keep everyone updated with our current location and expected arrival time.  Now I naturally carry a mobile phone with me all the time, but I also often carry a laptop equipped with mobile broadband so that I can access the internet and keep up with my e-mails wherever I might be.

With my laptop, I am able to call on people to take statements and type it up in front of them and allow them to proof read it there and then.  This is compared with the old system of handwritten statements where the handwriting had to be deciphered by the interviewee, before the statement was typed up in the office and carried back and forth by post.  Where telephone statements are taken the draft can be e-mailed to the relevant person, allowing them to make on screen corrections instead of untidy handwritten corrections, before returning the pristine signed copy.

Locus reports are a whole different ball game now as well.  Previously they were all taken with either a point and shoot or SLR camera using film.  Settings had to be adjusted to take into account light levels and you were never sure of the outcome until the film was processed which could take some time and would increase our charges.  Now all locus reports are carried out using a digital camera where the images can be previewed before leaving the site to ensure that all angles and relevant points have been covered.

Other things have also moved on significantly.  Although we still receive many of our instructions by post, we also receive many by e-mail.  Any paper files are scanned on to our central server along with all outgoing letters etc.  Staff members can then access the server from anywhere in the world as long as they have an internet connection, allowing them to promptly deal with queries and check up on relevant information.

Our desire to move with the times in terms of technology will not be stopping any time soon, as we truly believe that it brings efficiencies to us and benefits to our clients, not the least us being able to keep our fees to a reasonable level.

We are currently trialling a small body worn camera which amongst other things will allow us to record process serves for our own protection and to avoid any attempts to deny receipt of the papers.  In the near future I am looking at upgrading my current mobile phone to a new generation smart phone which will allow me to access many features of my laptop from my pocket.  We are also investigating the possibility of using iPad’s or similar as a lightweight way of carrying electronic files which would save the need to print files out where they were originally received electronically.

The other thing worth adding is that where we do not have the technology to hand, we probably know someone who does.  Through other professional private investigators and technology professionals, we have access to items such as covert trackers, covert cameras, some with remote viewing and other “James Bond” type devices.

was planning a route to a court hearing the other day and suddenly realised how easy my life was with the internet on call 24/7 to allow me to compare different forms of travel, check times and costs, as well as booking train tickets and seats if necessary.

 

It made me think how different it was not so long ago. When I was younger and before I started my firm, Herdens, which subsequently merged with my parents business, Geoden Agency, I can remember my father planning routes to interviews and locus sites all around the country, just using a map and his general knowledge.

 

I used to accompany him on some of these trips and can remember what an exciting day it was when he got an analogue mobile phone, so that we were able to keep everyone updated with our current location and expected arrival time. Now I naturally carry a mobile phone with me all the time, but I also often carry a laptop equipped with mobile broadband so that I can access the internet and keep up with my e-mails wherever I might be.

 

With my laptop, I am able to call on people to take statements and type it up in front of them and allow them to proof read it there and then. This is compared with the old system of handwritten statements where the handwriting had to be deciphered by the interviewee, before the statement was typed up in the office and carried back and forth by post. Where telephone statements are taken the draft can be e-mailed to the relevant person, allowing them to make on screen corrections instead of untidy handwritten corrections, before returning the pristine signed copy.

 

Locus reports are a whole different ball game now as well. Previously they were all taken with either a point and shoot or SLR camera using film. Settings had to be adjusted to take into account light levels and you were never sure of the outcome until the film was processed which could take some time and would increase our charges. Now all locus reports are carried out using a digital camera where the images can be previewed before leaving the site to ensure that all angles and relevant points have been covered.

 

Other things have also moved on significantly. Although we still receive many of our instructions by post, we also receive many by e-mail. Any paper files are scanned on to our central server along with all outgoing letters etc. Staff members can then access the server from anywhere in the world as long as they have an internet connection, allowing them to promptly deal with queries and check up on relevant information.

 

Our desire to move with the times in terms of technology will not be stopping any time soon, as we truly believe that it brings efficiencies to us and benefits to our clients, not the least us being able to keep our fees to a reasonable level.

 

We are currently trialling a small body worn camera which amongst other things will allow us to record process serves for our own protection and to avoid any attempts to deny receipt of the papers. In the near future I am lookin

I was planning a route to a court hearing the other day and suddenly realised how easy my life was with the internet on call 24/7 to allow me to compare different forms of travel, check times and costs, as well as booking train tickets and seats if necessary.

It made me think how different it was not so long ago.  When I was younger and before I started my firm, Herdens, which subsequently merged with my parents business, Geoden Agency, I can remember my father planning routes to interviews and locus sites all around the country, just using a map and his general knowledge.

I used to accompany him on some of these trips and can remember what an exciting day it was when he got an analogue mobile phone, so that we were able to keep everyone updated with our current location and expected arrival time.  Now I naturally carry a mobile phone with me all the time, but I also often carry a laptop equipped with mobile broadband so that I can access the internet and keep up with my e-mails wherever I might be.

With my laptop, I am able to call on people to take statements and type it up in front of them and allow them to proof read it there and then.  This is compared with the old system of handwritten statements where the handwriting had to be deciphered by the interviewee, before the statement was typed up in the office and carried back and forth by post.  Where telephone statements are taken the draft can be e-mailed to the relevant person, allowing them to make on screen corrections instead of untidy handwritten corrections, before returning the pristine signed copy.

Locus reports are a whole different ball game now as well.  Previously they were all taken with either a point and shoot or SLR camera using film.  Settings had to be adjusted to take into account light levels and you were never sure of the outcome until the film was processed which could take some time and would increase our charges.  Now all locus reports are carried out using a digital camera where the images can be previewed before leaving the site to ensure that all angles and relevant points have been covered.

Other things have also moved on significantly.  Although we still receive many of our instructions by post, we also receive many by e-mail.  Any paper files are scanned on to our central server along with all outgoing letters etc.  Staff members can then access the server from anywhere in the world as long as they have an internet connection, allowing them to promptly deal with queries and check up on relevant information.

Our desire to move with the times in terms of technology will not be stopping any time soon, as we truly believe that it brings efficiencies to us and benefits to our clients, not the least us being able to keep our fees to a reasonable level.

We are currently trialling a small body worn camera which amongst other things will allow us to record process serves for our own protection and to avoid any attempts to deny receipt of the papers.  In the near future I am looking at upgrading my current mobile phone to a new generation smart phone which will allow me to access many features of my laptop from my pocket.  We are also investigating the possibility of using iPad’s or similar as a lightweight way of carrying electronic files which would save the need to print files out where they were originally received electronically.

The other thing worth adding is that where we do not have the technology to hand, we probably know someone who does.  Through other professional private investigators and technology professionals, we have access to items such as covert trackers, covert cameras, some with remote viewing and other “James Bond” type devices.

g at upgrading my current mobile phone to a new generation smart phone which will allow me to access many features of my laptop from my pocket. We are also investigating the possibility of using iPad’s or similar as a lightweight way of carrying electronic files which would save the need to print files out where they were originally received electronically.

 

The other thing worth adding is that where we do not have the technology to hand, we probably know someone who does. Through other professional private investigators and technology professionals, we have access to items such as covert trackers, covert cameras, some with remote viewing and other “James Bond” type devices.

Process Server – Just a glorified postman?

Wednesday, March 17th, 2010

It is not unusual that a process server will describe themselves as just a glorified postman, frequently to those receiving the documents, however if this is the case then why do solicitors continue to use professional process servers instead of Royal Mail?

The Royal Mail is pretty good at what it does, but everyone is aware of the well documented flaws.  For a legal document to be served correctly it is important to be sure that it has been delivered and received by the intended recipient.  Using the Royal Mail firstly the letter would have to be sent by recorded delivery so that it could be tracked to its destination, to prove delivery.

The next problem comes when delivery is attempted.  How many of us have received letters or parcels that have been signed for by other members of our household or even left with a neighbour for safe keeping.  In this case the Royal Mail has performed their duty by ensuring that the letter has been delivered to the address, but how can anyone be sure if the intended recipient will receive the document and if they do, how long it will take before they open it and take account of the contents.  The same problems occur when using a courier company.

By instructing a process server you can be sure that if a document can be served personally, it will be.  Professional process servers are very determined people who will never intentionally allow a target to evade service.  Should the recipient of the papers not be in on the first visit, discreet enquiries will usually be made with neighbours to confirm residency and the best time to call back again to find the person in and maximise the chance of personal service.  It is usually found that the best time to visit is out of conventional office hours and a process server will be more than happy to attend at the most appropriate time.

Once personal service is effected, the process server will complete a statement of service or swear an affidavit containing all the relevant details to confirm service of the papers.  This can then be entered into court and in very rare cases the process server can be called upon to give oral evidence under oath in open court regarding the service of the papers.  I don’t believe that this is a service that you will find the Royal Mail or any similar company offering any time soon!

Herdens can provide process servers throughout the UK to ensure the prompt and efficient service of all types of legal documents.  Services are usually provided on a fixed fee basis to include multiple visits if necessary and a statement of service or affidavit of service included in the cost.

Press release announcing the merger of Geoden Agency and Herdens

Thursday, February 25th, 2010

As an initial introduction, below is a copy of the press release which announced the merger of Geoden Agency and Herdens to form GH Consultants Ltd at the beginning of 2010

Geoden Agency and Herdens merge to form GH Consultants Limited

(1st December 2009)  The existing successful legal agencies, Geoden Agency and Herdens are today announcing their intention to merge as from the 1st January 2010.  The two firms have worked together for a number of years and see this as an opportunity to rationalise operations and administration whilst providing the opportunity to expand in to new business areas.

The new firm will be known as GH Consultants Ltd, although the existing trading titles will be retained.  Geoden Agency will continue to build on over 20 years of accident and insurance investigations, whilst Herdens will handle the firms’ tracing, process serving and other investigation tasks.

As part of this exciting development, the existing Haywards Heath office in Sussex will be relocated within the town to allow for an expansion of staff numbers to support the two agencies’ increasing workload.  This will then become the main administration office for the merged business, with a satellite office being retained in Bracknell, Berkshire.

Geoff Dent, Senior Partner at Geoden Agency said “Having spent several years in managerial positions with insurers and law firms I originally saw a need for a quality investigation service covering the South East of England.  Within 5 years we had expanded operations across the country and are looking at continuing growth some 20 years later.  Due to demand from our clients we need to expand so here we go into a new and exciting chapter.”

About Geoden Agency:

Geoden Agency was founded in 1989 by Geoff Dent.  Geoff has over 30 years experience of handling insurance and accident claims, including spells with the London Transport Executive, Lloyds syndicates and law firms based in the City and the North of England.  Geoden Agency specialises in accident investigations with a particular interest in motor insurance claims.  In recent years the firm has become know for its work investigating credit hire claims.  Geoden Agency currently operates from offices in Haywards Heath, Sussex which will be relocated as described above.  Haywards Heath is conveniently located a short distance from London and the M25 near Gatwick Airport.

About Herdens:

Herdens was founded in 2007 by Chris Dent, son of Geoff Dent.  Chris has worked within the insurance industry for the majority of his working life, including roles in underwriting, administration, marketing, compliance and debt recovery.  Herdens has become known for its nationwide process serving operation offering cost effective solutions to solicitors, government bodies and other firms and organisations.  This is backed-up by associated services such as tracing and general investigations.  The firm operates from an office in Bracknell, Berkshire, which will become the satellite office for the new merged business.

For more information please contact:

Geoff Dent, Senior Partner of Geoden Agency – 01444 453355 – geoff.dent@geoden.co.uk

Chris Dent, Principal of Herdens – 0845 486 0073 – chris.dent@herdens.co.uk

P.O. Box 248, Haywards Heath, RH16 3GJ.